Refund Policy

Last updated: May 23 2026

At Prime VIN Report, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be issued.

1. Digital Service Nature

Our services involve the delivery of digital vehicle history reports. Once a report has been generated and delivered, it is considered a completed digital product.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

3. Non-Refundable Situations

Refunds will generally not be issued if:

The report has already been delivered successfully
You no longer require the report after purchase
You entered an incorrect VIN during purchase
You disagree with the report findings
Delays or inaccuracies originate from third-party data providers

4. Refund Request Period

All refund requests must be submitted within 7 days of purchase.

5. Refund Processing

Approved refunds are typically processed within 5–10 business days, depending on your payment provider or bank.

6. Chargebacks

Customers are encouraged to contact us before initiating chargebacks. Fraudulent or abusive chargebacks may result in account restrictions.